Privacy Policy

Privacy Policy

At Nav Bharat Sewa Sanstha Services Private Limited (Nav Bharat Sewa Sanstha/Us/We/Our), we respect and uphold the fundamental right to privacy. As part of delivering our Services, we collect and process user data. We understand the importance of how information about You (You or Your) is used and shared, and we deeply value the trust You place in us to handle it responsibly. This document outlines the privacy policy for (DigiDonation). Our privacy policy (Privacy Policy) governs the use of DigiDonation and all associated Services, regardless of the method You use to access or interact with them, including through mobile devices. Please read this Privacy Policy in conjunction with our terms of use (accessible at Click Here) (Terms of Use). Any term not defined herein shall have the same meaning as in the Terms of Use.

This Privacy Policy constitutes a legally binding agreement between You and Us. By accessing or using the Platform in any manner, You agree to be bound by the terms and conditions of this Privacy Policy. We want to bring to Your attention that Your data may be collected by Our affiliates outside of the Portal through in-person meetings, participation in conferences, and other forums, including forums and responses to promotional materials. As we aim to expand and improve Our offerings, data technologies may be integrated into Our Platform, using additional sources to collect data. Please be assured that We make every effort to secure the data collected to the best of Our ability.

Before accessing Our Platform, We urge You to carefully read this Privacy Policy and the Terms of Use to fully understand how we operate. If for any reason You do not agree with or fully comprehend the Terms of Use and/or Our Privacy Policy, please refrain from using the Platform. By accessing the Platform, You provide Your unconditional consent and agreement to DigiDonation, as outlined under Section 43A and Section 72A of the Information Technology Act, 2000.

Personal Information:-

As You access and/or use Our Platform, We may request certain information from You, which may include generic or personally identifiable data that can be used to contact or identify You (Personal Information). We strive to indicate which fields are required and which ones are optional wherever possible. Your Personal Information is used to further Our legitimate interests in delivering Our services. By using/accessing this Platform, You provide Your consent to the terms of information disclosure, including Personal Information, as per the provisions of the Privacy Policy.

Nav Bharat Sewa Sanstha does not take responsibility for the genuineness or accuracy of information provided by any third party or other users of the Platform. While DigiDonation makes efforts to pre-screen and qualify Campaigns, such screening or qualification is not guaranteed to be error-free or exhaustive. It is not a substitute for Donors conducting independent investigations. Donors may have the opportunity to ask Beneficiaries questions about the Campaign and assess its viability. By making a donation, each Donor represents and warrants that they have conducted due diligence under the circumstances and do not solely rely on DigiDonation for the accuracy, completeness, or adequacy of information on the Platform. Donors should also note that DigiDonation does not warrant how Beneficiaries or any other person will utilize donated Materials. DigiDonation is not a party to any Campaign.

Personal Information may encompass, but is not limited to, Your name, address, telephone number, email address, date of birth, gender, or other items enumerated in Rule 3 of Information Technology (Reasonable Practices and Procedures and Sensitive Personal Data of Information) Rules, 2011. We utilize Your information to facilitate Our Services, process payments, communicate with You, update Our records, and maintain Your transaction history with us. Additionally, we use this information to enhance the Platform, prevent or detect fraud or abuses, and enable third parties to perform technical, logistical, or other functions on Our behalf. To provide You with better insights into the type of information We collect, We have categorized the data We gather. Please note that this is an inclusive list:

  • 1. Contact Information: We collect and store any information You enter on the Portal or provide Us through other means. While some information is optional, Your general contact details such as name, photograph, address, telephone number, date of birth, gender, email address, financial information details, social media profile (if required), and contacts may be among the information We collect.
  • 2. Personalized Information: Depending on Your engagement with Us, particularly for Beneficiaries, We may request information related to the Campaign to be featured on the Platform. This might include details about Your medical records, a statement about the Campaign’s purpose and objectives, and Your financial information. Additionally, this may involve photographs of You or other associated individuals and locations relevant to the Campaign. We may use this information to promote the Campaign and raise Materials for the Beneficiaries to achieve their objectives. This may include sharing such information on social media, third-party sites, and with service providers.
  • 3. Transaction and Technical Information: We receive and store various data whenever You interact with Us, whether through emails, visits to the Portal, or telephonic communication. This may include information about Your location, address, browser type, browser version, the pages You visit on Our Site, the time and date of Your visits, the time spent on those pages, and other statistics, including the internet protocol address of Your device and Your transaction history. This data may be used for internal analysis and to provide You with location-based or personalized services.
  • 4. Third-Party Data: We might receive information about You from other sources and add it to Our user database. By using or continuing to use the Platform, You agree to Our use of Your information (including sensitive personal information) in accordance with this Privacy Policy, as may be amended from time to time by DigiDonation in its sole discretion. You also agree and consent to us collecting, storing, processing, transferring, and sharing information (including sensitive personal information) related to You with third parties or service providers for the purposes as set out in this Privacy Policy.
  • 5. Financial Data: When You make a donation with Us, such transactions occur through the payment gateway channels on the Portal. We may retain Your preferred choice of payment, and with Your permission, store Your credit/debit card number (partially or the authorized number linked to Your payment account) and Your preferred unified payments interface for a more personalized experience. We also maintain complete details of the Trusts associated with us, including account numbers, SWIFT/IFSC Codes, and other financial information as required by applicable law.
  • 6. Other Data: Depending on Your interactions with Us, we may request other relevant information required to provide Our Services from time to time.

In addition to the previously mentioned data, We also collect, use, and share aggregated data, such as statistical or demographic data, for internal purposes. This data helps us analyze and understand trends, improve Our services, and enhance the user experience. We may be required to share the aforementioned information with government authorities and agencies for purposes such as identity verification, prevention, detection, investigation of cyber incidents, prosecution, and punishment of offenses. By using the Platform, You agree and consent to DigiDonation disclosing Your information if required by applicable law.

You acknowledge and agree that We use this information to provide the Services We offer. To do so, certain information may be displayed and shared on Our Platform for public viewing and to third parties, respectively. However, You have the option to request Us not to display Your information publicly by choosing to remain anonymous. You can exercise this option by contacting Us through the helpline number or email address provided or by contacting the grievance officer (details of whom are set forth in Paragraph 8 below). Please note that even if You choose to be anonymous and withhold the public display of Your information, We may still collect and use such information internally.

It is important to note that We do not collect any special category of personal data, which includes sensitive information such as race, religion, ethnicity, religious or philosophical beliefs, sexual orientation, political opinions, trade union memberships, or information about criminal offenses or convictions.

However, please be aware that if You choose not to provide Us with complete information or restrict the information to be displayed publicly, it might affect Your access to the Platform and Our Services. Some features or functionalities may not be available if certain information is not provided.

As We value Your privacy, We take appropriate measures to protect Your data and handle it in accordance with applicable laws and regulations. If You have any concerns about the use or disclosure of Your information, You can contact Us through the provided contact details to address Your queries or raise any grievances. We encourage You to review the Platform to gain a better understanding of how such information is used.

Authorized Third Party Activities

DigiDonation serves as a platform that facilitates connections between Beneficiaries seeking support for their Campaigns and Donors who wish to contribute Materials to fulfill the Beneficiaries’ requirements. It’s important to note that Nav Bharat Sewa Sanstha provides links to external websites (Linked Websites) as a convenience, but it does not endorse or take responsibility for the content, products, or services offered on those Linked Websites. Your use of Linked Websites is entirely at your own risk, and any transactions or interactions with Linked Websites are subject to their respective terms and conditions.

DigiDonation may display third-party advertisements, but this does not imply any endorsement or recommendation of the advertiser, its products, or services. Any interactions between you and these third parties are not the responsibility of Nav Bharat Sewa Sanstha, and the organization is released from any liability arising from such interactions.

For the legitimate pursuit of its business interests, DigiDonation acquires, maintains, and processes Personal Information. These legitimate interests include establishing and maintaining relationships, servicing user needs, and for administrative purposes. Various contact management, analytics, and processing software and tools, including marketing through electronic means, may be used for these purposes.

Personal data, including stored cookies, may be shared with service providers that offer web analytics, advertising, email distribution, and other relevant services to facilitate DigiDonation’s operations. However, the use of such personal data is limited to the purpose of providing contracted services. In certain cases, Personal Information may be shared with the applicable Trust to fulfill its obligations under the law.

DigiDonation may also share Personal Information with its group companies for internal analytics and business functions. In such cases, appropriate safeguards are put in place in accordance with applicable law and in line with the privacy policy.

Personal Information may be processed for entering into or performing contracts, and in some instances, based on the data subject’s consent for specific purposes.

There may be unaffiliated third parties providing content, functionality, and services on DigiDonation’s web and social media sites. These third parties collect and process personal data through sophisticated technologies like cookies and web beacons. However, Nav Bharat Sewa Sanstha does not control the privacy and business practices of these third parties, and users may manage certain activities through Internet browser and app controls.

It is crucial to review the privacy practices and policies of third parties, especially when interacting with them on DigiDonation’s platform. Nav Bharat Sewa Sanstha emphasizes that users have control over some of these activities through relevant internet browser and app settings.

Links to Third-Party Website

DigiDonation may provide links to third-party advertisements, third-party websites, or other electronic communication services that are operated by third parties and are not under the control or affiliation of DigiDonation. It’s important to note that any transmission or communication you receive from these third-party websites is beyond the responsibility of DigiDonation.

DigiDonation does not make any representations regarding the privacy practices, policies, or terms of use of these third-party websites, and it does not control or guarantee the accuracy, integrity, or quality of the information and materials available on such websites. The inclusion or exclusion of these links does not imply any endorsement by DigiDonation of the third-party websites or their providers.

Any information you provide to these third-party websites will be governed by their respective privacy policies, and it is advisable to review their privacy policies before using their websites.

In summary, DigiDonation is not responsible for the activities or content of third-party websites, and your interactions with such websites are solely at your own risk.


When you use the DigiDonation Platform, cookies are used to enhance your experience and provide a more personalized service. Cookies are small pieces of information that are sent to your computer or mobile device when you visit a website or use a mobile application. They store and, in some cases, track information about your usage of the Platform. These files contain a small amount of data, often including an anonymous unique identifier.

Cookies are sent to your browser from the DigiDonation web server and stored on your computer’s hard drive. They are utilized to recognize your browser, allowing for a more personalized experience. This personalization includes displaying personalized advertisements on other websites and retaining items in your Cart between visits, making your interaction with DigiDonation more convenient.

It’s important to note that while some cookies are set by DigiDonation, others may be set by third parties providing services on behalf of DigiDonation.

Cookies serve various purposes, such as collecting information and allowing you to enter your password less frequently during a session. You have the option to configure your browser settings to refuse all cookies or to receive notifications when a cookie is being sent. However, if you choose not to accept cookies, you may not be able to use certain portions of the DigiDonation Platform effectively. If you use a shared computer and leave cookies turned on, be sure to sign off when you finish using the Platform to ensure your privacy and security.

Data Retention

Regarding data retention, Nav Bharat Sewa Sanstha (DigiDonation) will retain your personal data only for as long as it is necessary to fulfill the purposes for which the data was collected. This includes purposes related to legal, accounting, or reporting requirements.

The determination of the appropriate retention period for personal data takes into consideration several factors, such as the amount, nature, and sensitivity of the personal data. Additionally, potential risks of unauthorized use or disclosure of the data, the specific purposes for processing the personal data, and whether those purposes can be achieved through alternative means are also considered. Furthermore, applicable legal requirements are taken into account.

In some cases, DigiDonation may anonymize your personal data, making it no longer identifiable or associated with you. When this anonymization occurs, the data may be used for research or statistical purposes indefinitely without further notice to you.

Overall, DigiDonation is committed to responsibly managing and retaining your personal data in accordance with applicable laws and regulations, as well as best practices for data protection and privacy.

Right to unsubscribe

As a user, you have the right to unsubscribe from receiving updates and promotional communications from DigiDonation. If you no longer wish to receive updates or promotional emails, you can choose to update your preferences or send a request to opt-out to

Please note that even if you choose to unsubscribe from updates, your use of the Platform will still be governed by the Terms of Use and Privacy Policy. Opting out of updates does not exempt you from the terms and conditions outlined in these documents.

If you prefer not to accept new cookies or want to manage how your browser handles cookies, you can adjust the settings through the Help menu in your browser. Most browsers allow you to prevent your browser from accepting new cookies, receive notifications when you receive a new cookie, or disable cookies altogether. You can also manage similar data used by browser add-ons, such as Flash cookies, by changing the settings or visiting the manufacturer’s website.

However, please be aware that disabling cookies may limit your access to certain features and functionality on the DigiDonation platform. Some essential features may rely on cookies, and disabling them could impact your overall user experience. Therefore, it is recommended to leave cookies turned on if you want to take full advantage of the platform’s capabilities.

Persons allowed to Use DigiDonation

The use of DigiDonation is limited to Indian passport holders who are legally capable of entering into a binding contract as per the Indian Contract Act, 1872. If you are under the age of 18 years (a minor), you may use DigiDonation only with the involvement and consent of a parent or legal guardian. We do not knowingly collect or store personal data of children unless permitted by law or provided to us in cases where a child is a beneficiary of a campaign.


DigiDonation is committed to addressing the concerns of donor-users promptly. If a donor has any grievances or complaints, they may report their concerns to the grievance officer. The grievance officer will strive to resolve the grievances within one month from the date of receiving such a complaint.

Please find below the details of the grievance officer:

Name: Neeraj Jain,Virender Singh Bose
Address: 73 Vijay Block, 1st Floor Opposite Pillar No. 50 Laxmi Nagar Metro, New Delhi-92
Mobile: 9899900300

Changes to This Privacy Policy

We reserve the right to update or modify our Privacy Policy at any time, and it is advisable to check this Privacy Policy periodically for any changes. By continuing to use the Service after we post any modifications to the Privacy Policy on this page, you acknowledge the modifications and consent to abide and be bound by the updated Privacy Policy.

If we make any material changes to this Privacy Policy, we will notify you through the email address you have provided us, or by placing a prominent notice on the Platform.